Video
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Communication
Are You Listening?
David explores how mood, assumptions and personal experience can influence what we hear — and why communication involves more than simply hearing another person’s words.
By David Chittenden
Two people can take part in the same conversation and come away with very different understandings of what happened.
In this video, David explores how our mood, experiences and assumptions can influence what stands out to us and how we interpret another person’s words.
It raises an important question in communication: not simply whether we heard someone, but what we understood them to mean.
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